Valentis Cancer Hospital ("we", "us", "our") is committed to protecting the privacy and security of patients, visitors, and users of our services. This policy explains what information we collect, how we use it, when we may share it, and the choices available to you regarding your information.
Information We Collect
- Personal and contact information: name, date of birth, address, phone number, email, and emergency contacts.
- Health and medical information: medical history, diagnoses, treatment plans, lab results, imaging, medications, and other clinical notes necessary for care.
- Billing and insurance information: payment details, insurance policy numbers, and billing records required to process claims and payments.
- Technical and usage data: device information, IP address, cookies, and analytics data from our website and patient portals to improve performance and user experience.
How We Use Your Information
- Provide, coordinate, and manage your medical care and treatment.
- Process billing, insurance claims, and payments.
- Communicate appointment reminders, test results, and health-related information.
- Maintain and improve clinical and administrative operations, quality assurance, and safety.
- Conduct research and education when permitted and where de-identified or with your consent.
Sharing and Disclosure
We do not sell your personal or medical information. We may share information in limited circumstances:
- With your consent or as directed by you.
- With other healthcare providers involved in your care.
- With insurance companies and payers to process claims.
- With third-party service providers who perform services on our behalf and are bound by confidentiality.
- When required by law, court order, public health authorities, or to prevent harm in emergency situations.
Data Security
We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no system is completely secure; report any concerns to info@valentiscancerhospital.in immediately.
Data Retention
We retain your information as required for treatment, payment, healthcare operations, legal obligations, and in accordance with applicable retention policies. When information is no longer needed, we securely dispose of it.
Your Rights and Choices
- Access: You may request access to your medical records and certain other information we hold about you.
- Correction: You may request corrections to inaccurate or incomplete information.
- Restrictions: You can request restrictions on certain uses and disclosures of your information.
- Opt-out: You may opt out of certain communications (e.g., marketing) where applicable.
- Contact: To exercise these rights or for questions, contact info@valentiscancerhospital.in using the details below.
Children's Privacy
We do not knowingly collect personal health information from children without appropriate parental or guardian involvement. Pediatric care follows applicable consent and privacy requirements.
Changes to This Policy
We may update this policy to reflect changes in practices, technology, or legal requirements. We will post the revised policy and the date of last update on our website.
Contact Us
For questions, requests, or concerns about this Privacy Policy or our practices, please contact the Valentis Cancer Hospital Privacy Office by phone, email, or mail (contact details available on our website).